Koida Local Delivery respects the privacy of its customers and is committed to handling personal information responsibly.
When customers use our website or place an order, we may collect information such as name, mobile number, email address, delivery address, location details and order information.
Customer information may be used to process orders, arrange deliveries, provide customer support, communicate order updates, improve our services and prevent misuse of the platform.
With customer permission, location information may be used to calculate delivery distance and applicable delivery charges.
Online payments are processed through authorised third-party payment providers such as Razorpay. Koida Local Delivery does not store customers' UPI PINs, card PINs, CVV numbers or online banking passwords.
Information required to complete an order may be shared with relevant participating shops, restaurants, delivery personnel and service providers only as necessary for order fulfilment, payment processing or customer support.
Reasonable measures are taken to protect customer information from unauthorised access, misuse or disclosure. However, no online system can guarantee absolute security.
Our website may use browser storage or similar technologies to remember customer preferences, saved addresses, account sessions and cart-related information to improve the ordering experience.
Our website may use third-party services for hosting, authentication, database services, maps, payments or other functionality. Those services may process information according to their own privacy policies.
This Privacy Policy may be updated when our services, technology or legal requirements change. Updated terms will be published on this page.
If you have questions regarding this Privacy Policy or your personal information, please contact Koida Local Delivery using the contact details provided on our website.